How to Raise a Complaint

Last updated: October 2026

We want every homeowner who reaches Climatejoe Roofing to be treated fairly and honestly. If something went wrong, tell us. This page shows how to file a complaint and what happens after. It is a general template. It is not legal advice.

What You Can Tell Us About

You can write to us about:

• How your call or contact with Climatejoe Roofing went
• How your personal information was handled
• Anything on this website that seems unclear or wrong
• The conduct of a provider we connected you with

If the Problem Is a Provider

Providers in our network are independent businesses. They answer for their own estimates, prices, work, warranties and customer service. If something is wrong with work on your home, start by raising it with the provider directly. Keep a written record as you go.

Still, send it to us too. Feedback helps keep our network honest, and a provider who keeps falling short of what we expect may be removed. Please know that Climatejoe Roofing cannot settle contract disputes, refund money for a provider's work or make decisions for a provider.

Sending Your Complaint

Email contact@climatejoe.garden and include:

• Your name and the easiest way to reach you
• The date you contacted us or the provider
• The phone number you called or the form you used, if you recall
• The provider's name, if you know it
• A clear account of what happened and what outcome you want

After You Write

We will confirm we got your complaint by email, usually within a few business days. Then we will look into what happened, which may include reaching out to the provider. After that, we will reply with what we found and any steps we plan to take.

Still Unhappy?

If our answer does not satisfy you, reply and ask us to take another look. You can also contact your state's consumer protection office or attorney general, or your local Better Business Bureau. If the issue involves a licensed provider, your state's contractor licensing board may be able to help too.

Contact

Email: contact@climatejoe.garden